Claims Practices

Expected protocols and procedures for handling liability, automobile, property, and workers’ compensation claims that are historically recognized by the professional insurance claims community and intended to function as a guide for the achievement and measurement of superior claims handling performance. These claims practices are to be considered minimum standards to which any quality claims operation should aspire; however, these standards are not, and should not be interpreted as, rules. They are highly recommended guidelines that can, when it makes good claim sense, be altered to meet the needs of the claim. It is critical, however, that deviations be supported by clear, supporting rationale.